FAQ
Last updated: March 2025
What is My Cani Art?
My Cani Art creates custom portraits and fine art posters of dogs. Every piece is handcrafted by me, Amalia Thoors, based on your own photos. No templates, no AI—just a unique, personal tribute to your four-legged best friend.
It all began with My Equi Art, where I’ve created over 10,000 portraits of horses for customers around the world since 2020. As a lifelong dog lover (I’ve had dogs all my life!), it felt natural to bring the same artistic expression and personal process to celebrate our canine companions. That’s how My Cani Art was born.
Same style. Same heart. Now for your dog. 🖤
What’s your artistic style?
My Cani Art is my creative interpretation of your dog. I work in a minimalist, abstract style using only dual tones. Faded or soft areas are represented as if viewed from a distance—my goal is to capture your dog’s essence, personality, and presence, not every single detail.
To get a better sense of the style, check out our Instagram: @mycaniart
How does it work?
- Click “Order Portrait” on the website
- Choose size and optional frame
- Fill in your dog’s name and any other text you’d like included
- Upload 1–4 high-quality, frontal photos of your dog
- Add to cart and check out
- I’ll begin drawing your portrait based on your photos and input
What sizes are available?
• 30×40 cm (11.8×15.7 in)
• 50×70 cm (19.7×27.6 in)
• 50x50 cm (19.7×19.7 in)
• 70×100 cm (27.6×39.4 in)
Need a custom size? Email me at hello@myequiart.com.
Is the frame included?
Framing is optional. If you choose to include it, I’ll frame your portrait for you.
• Black & white frames: solid pine
• Oak frame: real oak veneer
All frames use shatterproof plexiglass—safe and lightweight.
Can I order it as a gift?
Yes! My Cani Art portraits make heartfelt gifts. You can also choose:
• Gift cards
• A digital preview (if delivery might be delayed)
Leave a note at checkout or contact me with special requests.
What’s the price?
Prices vary depending on size and frame. You’ll find all pricing clearly listed on each product page.
Want a portrait with multiple dogs? Discounts apply—email me for a quote.
Do you ship worldwide?
Yes. I offer free worldwide shipping on all orders.
Depending on your location, delivery will be made to your door or a local pickup point.
How long does production and shipping take?
Every product is custom-made after you place your order. Estimated timelines:
Custom Portraits
Sweden:
• Standard: 10–15 business days
• Express: 4–6 business days
EU, USA, Norway, Switzerland:
• Express: 10–15 business days
Rest of World:
• Standard: 10–15 business days
Note: Delays may occur during holidays or campaign periods.
Other Products (Sweaters, Phone Cases, Mugs, etc.)
• Knitted Sweater: 2–4 weeks
• Phone cases, mugs, coasters, beanies: approx. 2 weeks
For details, visit our Shipping Policy.
Will I have to pay customs?
For deliveries to the EU, USA, Australia, and Norway, no customs or import fees typically apply for smaller orders.
In the USA, shipments under $800 USD generally enter duty-free thanks to the current de minimis threshold. However, regulations may change, so we recommend checking with your local customs authority for the most up-to-date information.
If you live in another country, customs or import fees may apply depending on your country’s regulations. These fees are the buyer’s responsibility.
What payment methods do you accept?
You can pay securely with:
• Visa, Mastercard, American Express
• Apple Pay, Google Pay, PayPal
• Klarna (in supported regions)
What paper do you use?
Each portrait is printed on Hahnemühle Studio 210g fine art paper—archival, matte, and museum-quality.
Who creates the artwork?
Every portrait is hand-drawn by me, Amalia Thoors, founder of My Cani Art and My Equi Art.
Can I change my order?
Yes—as long as you contact me within 6 hours of placing your order. After that, production begins and changes may not be possible. Email hello@myequiart.com.
What if my order arrives damaged?
I’ll make it right.
Please email me at hello@myequiart.com within 7 days of receiving your item.
Include your order number and photos clearly showing the damage and packaging.
Once the claim is approved by the carrier, I’ll send a replacement.
Can I return or cancel my portrait?
Since each piece is made just for you, I do not offer returns or cancellations after production has started.
Of course, if your item is damaged, I’ll replace it—see above.
I want to collaborate—can I reach out?
Absolutely! I love working with fellow dog lovers. Email me with your idea at hello@myequiart.com.
I have more questions. How do I get in touch?
Email me anytime at hello@myequiart.com.
I’ll do my best to get back to you as soon as possible 🖤
— Amalia